Frequently Asked Questions (FAQ)

1. What types of products do you offer?
We offer a range of high-quality apparel designed for comfort, style, and everyday wear. Each item is carefully chosen to ensure it meets our standards for quality and design.

2. How do I place an order?
Simply browse our products, select the items you like, choose your size and color, and add them to your cart. Follow the checkout prompts to complete your purchase.

3. How long does it take to receive my order?
Order processing and shipping times may vary depending on your location. Most orders are processed and shipped within 5–10 business days. You will receive a confirmation email once your order is on its way.

4. Can I change or cancel my order?
Orders are processed quickly to ensure timely delivery. If you need to make changes or cancel, please contact us as soon as possible at contactus@thegoodthreadsco.com. We will do our best to assist you, but we cannot guarantee changes once an order has been processed.

5. What is your return or exchange policy?
Because our products are made to order, we generally cannot accept returns or exchanges for size, color, or preference changes.

If your item arrives damaged or defective, please contact us within 14 days of delivery with clear photos of the issue. We will work with you to provide a replacement or refund.

6. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to follow your package until it arrives.

7. How do I contact customer support?
If you have any questions or need assistance, email us at contactus@thegoodthreadsco.com. We usually respond within 24–48 hours.